Terms and Conditions
1. Scope of Application
These General Terms and Conditions (GTC) apply to all contracts concluded between:
Black Van Cologne
Khurram Bhatti
Nikolausstraße 48
51149 Köln
Germany
(hereinafter referred to as “Provider”)
and the customer for chauffeur, limousine, and airport transfer services.
By booking a service, the customer agrees to these Terms and Conditions.
2. Services
Black Van Cologne provides professional chauffeur and transportation services, including:
Airport transfers
Business and corporate travel
Hourly chauffeur services
Long-distance transfers
Event and private transportation
The exact scope of services is determined by the booking confirmation.
3. Booking and Contract Conclusion
Bookings can be made via:
Website booking form
Email
Telephone
A contract is concluded once the Provider confirms the booking in writing (email confirmation) or verbally.
The customer is responsible for providing accurate booking details (pickup address, time, flight number, number of passengers, luggage details).
4. Prices and Payment
All prices are agreed individually or according to the offered rate at the time of booking.
Unless otherwise agreed:
Payment may be made in cash, bank transfer, or other agreed methods.
Payment is due immediately after completion of the service unless otherwise agreed in writing.
For corporate clients, invoicing may be arranged upon agreement.
5. Cancellation Policy
a) Airport Transfers & Standard Transfers
Free cancellation up to 24 hours before the scheduled pickup time.
Cancellations less than 24 hours before pickup may be charged up to 100% of the agreed price.
b) Hourly Bookings & Special Events
Free cancellation up to 48 hours before service start.
Later cancellations may be charged in full.
Cancellations must be made in writing (email or message confirmation).
6. Waiting Time
For airport pickups:
Up to 60 minutes free waiting time after actual landing time (if flight details are provided).
After this period, waiting time may be charged at the agreed hourly rate.
For other pickups:
Up to 15 minutes free waiting time.
Additional waiting time may be charged.
7. Customer Obligations
The customer must:
Provide correct and complete booking information.
Arrive at the agreed pickup location on time.
Treat the vehicle and driver respectfully.
Smoking, excessive alcohol consumption, and illegal activities inside the vehicle are strictly prohibited.
The customer is liable for any damage caused to the vehicle due to intentional or negligent behavior.
8. Liability
The Provider is liable for damages only in cases of:
Intentional misconduct
Gross negligence
Liability for slight negligence is excluded unless it concerns the breach of essential contractual obligations (cardinal duties).
The Provider is not liable for delays caused by:
Traffic congestion
Accidents
Road closures
Weather conditions
Force majeure events
9. Luggage
Standard luggage is included in the agreed price within vehicle capacity limits.
The customer must inform the Provider in advance about:
Excess luggage
Bulky items
Special transport needs
The Provider reserves the right to refuse transport if safety regulations are violated.
10. Force Majeure
In cases of force majeure (e.g., natural disasters, strikes, official orders), the Provider is released from performance obligations for the duration of the disruption.
11. Data Protection
Personal data is processed in accordance with our Privacy Policy and the applicable data protection laws (GDPR).
12. Place of Jurisdiction and Applicable Law
German law shall apply exclusively.
The place of jurisdiction, if legally permissible, is Cologne, Germany.
13. Severability Clause
If any provision of these Terms and Conditions is or becomes invalid, the validity of the remaining provisions shall remain unaffected.